Privacy Policy

Updated 31 July 2023


Your Privacy is our top priority. We don’t request access to your personal information unless we need it to provide our service. We don’t share your personal information with anyone except to comply with the law and protect our rights and we don’t store personal information on our servers unless required for our service operation. Your personal information is transmitted, stored and processed securely on our servers.

We take security seriously into account, and we follow the generally accepted standards for the protection and management of your personal information and data.

When using the service, various data and information is stored relating to you and your visitors. This provides access to functionality such as visitor monitoring, chat and chat history. The information collected is relating to the equipment used to access websites, IP addresses, type of browser and operating system. Also we collect some information like how many times a visitor has visited a website and how much time he is on a website. The information collected can be used for statistical purposes by our company to improve the security and functionality of our services, but we never give or sell this information to others.

Also chat messages and images are securely stored and nobody has access to that information, except authorized employees. We never give or sell this information to others. We don't store and we don't have access to any details relating to your payments like PayPal credentials or credit card details.

VF will not use any data from your account, from the list of your visitors or any other information of your clients for any reason other than those intended for the functionality of the service. Your customer data will not be shared with anyone else or to any third party. VF will not use data of your customers (eg. email address) to send emails or any other information. Sometimes, we might communicate only with you (VF users) to inform you about important announcements or new features related to our services. You can unsubscribe at any time with a click on the link provided in emails. We may rarely contact directly with you via email for some important reason, about your account.

The management and protection of personal data of both our service users and their website visitors, is subject to the terms of this agreement and the relevant provisions of General Data Protection Regulation (GDPR) (EU) 2016/679. The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union. It applies to companies based in the EU and global companies who process personal data about individuals in the EU. The regulation applies from 25 May 2018. We similarly comply with the UK Privacy Act.

If you disagree with this privacy policy, you should stop using our service and delete your VF account. According to the General Data Protection Regulation (GDPR), you have the right to access, correct, transfer and delete your data.

As VF evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice. You are encouraged to frequently check this page for any change, continuing use of our service will constitute your acceptance of it.


Cookies are small text files, that are placed on your computer by websites that you visit and which may then be sent back to the servers each time the browser requests a page from the server. Cookies are used to identify users as they navigate different pages on a website or when returning to the website. Cookies may store your preferences and your profile information. Regarding our website and operator console cookies are used to save data. Visitors who do not wish to have cookies stored on their computers can set their browsers to refuse cookies before using our website, but many features of our chat service may not function properly without using cookies.